Then the 800# agent showed me a screen showing several PC drivers that were corrupted and wanted to sell me a 1, or 2 or 3 year maintenance agreement to correct all of my problems. Once i was connected to a phone agent, she had me download MS Ultraviewer to "review" my problem! I gave her my ultaviewer ID / password and she was IN my HP (Envy model) Windows PC On 11/24/20 I was trying to update a Garmin hand held GPS and selected the wrong "Garmin" site that ended up directing me to an on line agent that requested i call a 800 support.
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